Account Deletion
DokanAlBayt
You may delete your DokanAlBayt account and associated personal data, subject to the activity restrictions below and to legal and regulatory retention obligations.
How to Delete Your Account
- In the app: open Profile and use Delete Account when available, then follow the confirmation prompts.
- If you cannot use the app: email support@grocer.app with your full name, registered phone number, and the subject line "Account Deletion Request".
When Deletion May Be Delayed
- We may delay deletion while we verify your identity (for example via OTP to your registered phone).
- Limited records may be retained where required for security, dispute resolution, fraud prevention, or law.
What Happens After Deletion
- Your account access is disabled and personal profile data is deleted or anonymized. You may sign up again later with the same phone number.
- Active sessions and push-notification tokens linked to the account are revoked or removed. Credentials (MPIN) and login challenges are removed.
Typical Timeline
In-app deletion completes when available and not blocked. Most email-assisted deletion requests are completed within 30 days after identity verification.